As per AICTE Norms, Grievance Redressal System is mandatory for all AICTE affiliated colleges in India.
The stakeholders (students, teachers, parents, staff and alumni) can post complaints.
The personal account for stakeholders, admin and grievance cell members to edit and reset their profile.
Track, view status, notifications and reply for the complaints posted.
The complaint detailed can add maximum 4000 words and Attach supporting files for your complaint/grievance
Administrator can add/modify grievance cell members, head of the institution and management representative in the portal.
Administrator can verify and approve registered users checking their authenticity.
Administrator can view complaints and check its authenticity.
Administrator can sssign grievance to grievance cell members based on the complaint nature/type.
Grievance cell members can view complaints and send reply for the same along with attachments, if any
Re-open complaints and give satisfactory solution, if the complainant is not satisfied.
Administrator can generate report on monthly/quarterly/annual basis.
The total 9 types of reports can be generated.
Mobile friendly web application.
Benefits
Systematic and trustworthy grievance reporting.
Advantage over paper-based systems as eGrievance can alert users immediately on the grievance, action taken etc.
Online grievance redressal system is available 24*7.
Greater confidentiality and transparency in grievance dealing procedure.
Helps to build peaceful atmosphere in the institute with openness and trust.
Provides a fair and speedy means of grievance handling.
Encourages users to raise grievances without fear.
Automates entire complaint process right from email verification to closure of complaint.
Improved communication and alerts via SMS / Email.
Stakeholders or management need not go all the way to the grievance consultants to register complaints.
